Privacy Policy

Our Privacy Commitment

Information We Collect

We collect information in two primary ways: information you provide directly to us and information automatically collected when you use our website. Understanding what we collect helps you make informed decisions about engaging with our services.

How We Use Information

We use collected information to provide, improve, and personalize your experience with calivorenth. Every use of your data serves a legitimate purpose related to our services or your expressed interests.

• • Delivering newsletter content, blog updates, and communications you've subscribed to receive
• • Responding to your inquiries, support requests, and other communications you initiate
• • Processing transactions and sending related confirmations and receipts
• • Improving website functionality, content relevance, and user experience based on behavior patterns
• • Analyzing website traffic and user engagement to understand content preferences
• • Preventing fraud, security threats, and other potentially illegal activities
• • Complying with legal obligations and protecting our legal rights when necessary

When We Share Information

We share personal information only in specific circumstances with trusted parties who help us operate our business. These parties are contractually obligated to protect your information and use it only for specified purposes.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

• • Request access to personal information we hold about you and receive a copy in commonly used format
• • Correct inaccurate or incomplete personal information we maintain in our records
• • Request deletion of your personal information subject to legal retention requirements
• • Receive your personal information in structured, machine-readable format for transfer to another service
• • Object to certain uses of your information, including direct marketing communications
• • Request restriction of processing your personal information in specific circumstances

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While no system is completely secure, we continuously work to maintain appropriate safeguards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Retention periods vary based on information type and purpose.

• • Account information retained until you request deletion or close your account, then archived for legal purposes
• • Newsletter subscription data maintained until you unsubscribe, then permanently removed from active lists
• • Customer service communications kept for two years to maintain service quality and resolve disputes
• • Transaction records retained for seven years to comply with Australian tax and accounting regulations
• • Marketing preferences and analytics data kept for three years or until you withdraw consent

After retention periods expire, we securely delete or anonymize personal information so it no longer identifies you. Some information may be retained longer if required by law or necessary for legal proceedings.

International Data Transfers

Some service providers we work with may be located outside Australia, which means your information might be transferred to, stored, or processed in other countries. We take steps to ensure adequate protection for international transfers.

• • We use service providers in regions with privacy protections comparable to Australian standards
• • Contractual agreements require overseas providers to protect your information appropriately
• • We assess privacy practices of international providers before engaging their services
• • You consent to these transfers by using our website and services as described in this policy

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Detailed information about our cookie practices is available in our separate Cookie Policy.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. Visit our Cookie Policy for detailed management instructions.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We'll notify you of significant changes through appropriate channels.

• • Prominent notice on our website announcing policy updates when you visit
• • Email notification to active users about material changes affecting their rights
• • Updated effective date at the bottom of this policy indicating when changes occurred
• • Continued use of our services after changes take effect constitutes acceptance of updated terms

We encourage you to review this policy periodically to stay informed about how we protect your information. Previous policy versions are available upon request.